The following is the contractual document that will govern the contracting of products and services through the website www.tradepallet.com.
The acceptance of this document implies that the user has read, understood and understood what is stated below, that he has sufficient capacity to contract and that he assumes all the obligations contracted by him.
Users who make purchases at www.tradepallet.com fully accept these GTC and will be bound by these, as if they were written at the time of purchase / contract.
Reading and acceptance of the CGC will be a prerequisite, prior to the purchase of any product through www.tradepallet.com
In accordance with current legislation, products may be returned, for whatever reason, within a maximum period of 14 calendar days from the receipt of the goods by the customer. For this, the conditions set out in this document must be met. You can do it by filling in the contact form through our contact page or your user account.
TRADEPALLET AND GREEN BOX, S.L. they reserve the right to modify the CGC at any time and without prior notice. The CGC will always be accessible from the website, so that the user can consult or print them at any time.
The prices and conditions of sale are purely informative and can be modified in response to market fluctuations. However, the completion of the order by filling in the purchase form implies compliance with the price offered and the general conditions of sale in force at that particular moment.
Once the order is formalized, the purchase will be understood as full right, with all the legal guarantees that protect the acquiring consumer and, from that moment, the prices and conditions will be contractual and can not be modified without the express agreement of both contracting parties. . Spanish will be the general language used to formalize the contract, although we make available French, Italian, English and German. The electronic document in which the contract is formalized will be archived and the user will have access to it in his client area.
How do I find the products in the Online Store www.tradepallet.com?
You can do it in the following ways:
Check or search for the products you want to buy through the search engine on the top right, where you can enter the name of the product you are looking for.
Selecting the product category in which you are interested in the menu, and once selected, all the associated products will be displayed.
When you find the product you want, you can consult all the information available about it, by clicking on its photo, or on the "Learn more" button located at the bottom of each product. In this way you will find information regarding dimensions, volume, weight, available materials, etc. If you can not find the product you are looking for, please send us an email to email@example.com or call us 96 124 01 18
How can I add the products to my cart?
If you have decided to buy a product, click on the "Add to cart" button that is visible near the images of each product. This option will take you to a new screen where you must enter the desired amount, and clicking again on the "Next" button that appears in the lower right, you will definitely add the desired product. By pressing the "Continue shopping" button, you can continue with the selection process and add new products.
You can place your order in Euros by selecting any of the following forms of payment:
We accept the credit cards shown on the payment pages of the Web. We will authorize your credit card at the time of your order. In the event that the amount can not be charged, regardless of the reason, the order will be immediately canceled. To avoid fraud, payments made through this website will be managed with the banking entities involved.
In the case of payment by transfer, an email will be sent informing you of the beneficiary account and must include the assigned order number.
How do I know the status of my order?
Once confirmed the order and made the payment, we will send you a link, through which you can be informed at all times of the status of your order.
They vary depending on the area and the total of packages purchased.
It is important that, if you have decided to cancel the order before it has arrived, you can contact us at 961 24 01 18 to cancel the order to avoid being delivered to the carrier. In the case that your purchase is already in transport, we will proceed to pick up the purchase and pay you the amount of the same, deducting the costs of the collection transport.
You have 14 days to return a product since you receive it in your company. For this, you can contact us through the contact form on www.tradepallet.com with your user data, and manage it through your customer panel. We ask you to check the status of your order once it has been delivered by the carrier. to know more about this topic, consult the section dedicated to your right of withdrawal in the Legal Notice
Once we receive the products, we will refund the money according to the payment method you have used:
All merchandise must be returned in its original packaging and conditions, in perfect condition and protected, avoiding stickers, seals or adhesive tapes directly on the surface or packaging of the item. Otherwise, TRADEPALLET reserves the right to refuse the return.
The warranty does not cover those defects caused by incorrect use of the product and / or manipulation of the product other than that necessary to establish its nature, characteristics or operation. In these cases, the consumer must take charge of its repair. The following are therefore excluded from the guarantee:
For these purposes, TRADEPALLET informs of the possibility of exercising your right of withdrawal through the contact form of the web where you unequivocally declare your decision to withdraw from the contract with us in order to shorten the time and that you can make the return in a comfortable way and without delays.
Cancellation of orders
Those cancellations of orders that involve a return to the customer and that are by bank transfer will have a maximum period of 30 days for administrative procedures, although we try that the term does not exceed 7 days.
Resolution of online litigation in consumer matters according to Art. 14.1 of Regulation (EU) 524/2013: The European Commission provides an online dispute resolution platform that is available to the European Union at the following link: